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Your data is your business – and just as an undisclosed number of photographers possibly woke to find they’d lost their work thanks to the Lightroom update, an emergency situation can wipe out your data-based business overnight. This certainly includes maintaining and developing policies around the need to regularly run local, online and redundant backups, and the importance of routine daily, monthly and weekly backup cycles. We’ve looked at the need to back data up before.Įven at the start of the pandemic an astonishing 73% of SMBs had not put an enterprise resilience strategy in place. The need to think before permitting software updates to install themselves automatically.The importance of verifying software updates before they are installed.Always, always backup firstĪdobe’s cautionary tale shows the importance of three things enterprise IT spends a great deal of time trying to explain to employees, particularly those now working remotely: Now, it’s possible just a very small number of users were impacted, but we don’t know that.Īdobe does tell customers they might be able to use their own iOS iPhone and iPad backups to recover photos and presets, but my thoughts are with any photographer enduring this uncertainty. While the company says it “sincerely” apologizes for the problem, Lightroom customers who were not using cloud-based or any other form of backup service aren’t particularly thrilled with that response. “If you are affected by this issue, please refer to the information this forum thread.”
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We sincerely apologize to any customers who have been affected by this issue. “We know that some customers have photos and presets that are not recoverable. “Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0. “A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers. “We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud. What Adobe saidĪ company response posted to Adobe’s forums said: In other words, if you have backup, you can recover your data.Īnd if you don’t, you can’t.
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The problem affects Lightroom users on the iPhone and iPad, not other platforms – and only if those users have not already synced their assets to the cloud.
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